You Need To Know (Australia)

FAQs

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How to choose the right electric car charging cable?
  • First, determine whether the charging interface is Type 2 or Type 1, and then choose a right EV charger according to input voltage (single-phase 240V/three-phase 380V) and power supported by your car charger.
3.6kw vs 7kw vs 11kw vs 22kw ,which one is best for my car?
  • Determine what is maximum power, current, and voltage supported by your car and whether it supports 3-phase power. With the same number of power phases, choose a high power charging cable that is backward compatible with low power vehicles.
  • If your car supports 1-phase power, you can choose 3.5KW and 7KW.
  • if your car supports 3-phase power, you can choose 11KW and 22KW.
Schuko vs 3-pin CEE vs 5-pin CEE, What's the difference?which one is best for my car?
  • Schuko: single-phase, 230V, 16A, Maximum power 3.5KW
  • 3-pin CEE:single-phase, 230V, 16A/32A, Maximum power 7KW
  • 5-pin CEE: three-phase, 380v, 16A/32A, Maximum power 22KW
  • The charger will configure the plug according to power and cannot be modified at will. If corresponding charger is selected, corresponding socket needs to be installed.
How long does it take fully charge?
  • Charging time = car battery capacity / charging power.
    For example, car battery is 50kwh and charging power is 11KW. It can be fully charged in about 4.5H (4.5=50/11)
How long is your delivery time?
  • After confirming the order, MotiveX's delivery staff will ship the item within 48 hours, and the estimated arrival time is within 8-15 days.
What's the warranty period?
  • We provide a 2-year warranty, covering proper use and installation, excluding misuse or unauthorized modifications.
Is your charger compatible with all car brands, or can it only charge certain brands?
  • Yes, our chargers work with all car models.
Does your product have the certification required by the local markets?
  • Yes, our products are globally certified, including UL, CE, TUV, CSA, ETL, CCC, ensuring safe use.

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